Opened or used items
Opened or used items are not eligible for return except where applicable law requires otherwise.
Damaged, incorrect, or missing items
Contact support@canadasarms.com within 48 hours of delivery. Include the order number and photographs of the parcel, shipping label, and contents where relevant. We will verify the claim and confirm the applicable replacement, reshipment, refund, or other remedy.
Unopened items
Do not send an item back without written return authorization. Contact support with the order number and item condition. Eligibility and return instructions are confirmed in writing based on the condition of the item, fulfillment status, and applicable law. Unauthorized returns may not be accepted.
Cancellations
Contact support immediately to request cancellation. We cannot guarantee cancellation after fulfillment or shipping-label preparation has begun. If the order has already entered carrier transit, the shipping and return rules apply.
Refunds
If a refund is approved, support will confirm the method and any information needed to return funds securely. Canada SARMs does not ask customers to send banking passwords or authentication codes. Financial-institution processing may take additional time after a refund is issued.
Statutory rights
Nothing in this policy limits rights or remedies that cannot lawfully be excluded.