Where we ship
Orders ship from within Canada to Canadian delivery addresses only. We do not currently ship internationally.
Processing time
Most paid orders are processed within 1 business day, excluding weekends, statutory holidays, and orders requiring address or payment verification.
When an order is considered shipped
A tracking number may be issued when a shipping label is created. The order is considered in carrier transit when the carrier records its first acceptance scan.
Transit estimates
Available services and estimated business-day transit times are shown at checkout for the delivery address. Carrier estimates begin after acceptance and are not guaranteed.
Free shipping
Free shipping is available on eligible Canadian orders with a merchandise subtotal of at least CAD $199 after discounts and before taxes. Availability depends on the delivery zone; the checkout displays the methods available for the entered address.
Delayed or possibly lost parcels
If tracking stops updating or indicates a possible loss, email support with the order number. We will review the tracking and, where appropriate, open a carrier investigation. A remedy is provided after the carrier outcome and the order details are verified under the Returns and Refunds Policy.
Address accuracy
Customers are responsible for entering a complete Canadian delivery address. Contact support immediately if an address is incorrect; changes cannot be guaranteed after fulfillment begins.
Contact
Email support@canadasarms.com with the order number and checkout email address.