Frequently Asked Questions (FAQ)
Find answers about delivery, order support, documentation and research-use boundaries. For help, email [email protected].
Where do you ship?
We ship from within Canada to Canadian delivery addresses only. Eligible orders receive free shipping when the merchandise subtotal is CAD $199 or more after discounts and before taxes. Available delivery methods depend on the address. See our Shipping Policy.
How long does shipping take?
Most paid orders are processed within 1 business day, excluding weekends, statutory holidays, and orders requiring address or payment verification. Checkout shows available services and transit estimates for your address. Transit estimates start when the carrier accepts the package, not when a label is created, and are not guaranteed.
What happens if my package is lost or damaged?
Every order includes complimentary delivery protection from Canada SARMs. If your package is lost or damaged, we will reship your order free of charge. Email [email protected] with your order number for help.
How can I track my order?
Your tracking number is sent by email. A number may be issued when a shipping label is created; the carrier’s first acceptance scan confirms that the package is in transit. Follow the carrier link in your tracking email. If tracking stops updating, contact support with your order number.
Is packaging discreet?
Orders are shipped in plain, unbranded packaging with no mention of SARMs on the label or parcel.
Can I return or exchange my order?
Due to the nature of our products, we do not accept returns, including unopened items. Please do not send products back. Contact support if an item is incorrect or missing. Lost or damaged packages are covered by our complimentary delivery protection. See our Returns and Refunds Policy. Nothing in this policy limits rights or remedies that cannot lawfully be excluded.
Can I request a Certificate of Analysis (COA)?
To request a copy of the applicable Certificate of Analysis (COA), email [email protected]. Include the product name and, if available, your order number.
A COA describes the identified sample and reported tests. Incoming-material documentation does not by itself verify a finished bottle. The Testing & COA Documentation page explains these fields and limitations.
Are SARMs legal in Canada?
Health Canada states that SARMs have not been authorized in Canada for any medical use. Whether a particular purchase, sale, import, possession, or proposed research use is lawful depends on the compound, product, representations, and circumstances; a “research use only” label does not by itself establish legality or Health Canada authorization. This is general information, not legal advice. Check current Health Canada guidance and consult qualified Canadian counsel about a specific situation.
Are your products for human consumption?
No. Products are sold strictly for laboratory research and analytical purposes, not for human or veterinary use. We do not provide dosage, cycle, bodybuilding or medical guidance. We reserve the right to refuse sales that appear inconsistent with lawful research use.
How can I contact you?
Email [email protected]. We typically respond within 24 hours during business days. Live chat hours are Monday–Friday, 11:00–18:00 Eastern Time. You can also text 438-815-8550; voice calls are not monitored. Visit our contact page for support options.